Once PCSP processes are established it is useful for practitioners to reflect or receive feedback on PCSP conversations. The purpose of changing the process is to create the opportunity for people to have more meaningful, forward focuses planning conversations.
This section focuses on tools to help develop the quality of the personalised care and support planning consultation and some tools to allow you to reflect on how you are doing with the potential to identify further training and support needs.
Our consultation skills are often our main means of working productively with people with long term conditions, but within healthcare, sometimes this is taken for granted and we focus our training programmes on skills based on the things we do to people, rather than the conversations that support self-management/patient centred goals.
The tools and resources include
- Some questions to consider when you first set up PCSP consultations
- Descriptors of the stages and skills of a personalised care and support planning conversation
- Guides to support the delivery of remote consultations where appropriate
- Descriptors of the skills and knowledge for PCSP for multiple LTC and frailty
- Reflective activities and self-assessment tools
| 1. | Considerations when introducing PCSP consultations | This details some considerations when introducing PCSP and should be read in conjunction with the guidance notes and flowchart for appointments in section 3 – recall and appointments and section 5 – triage. |
| 2. | Stages, tasks and skills of a PCSP conversation | An overview of the PCSP conversation detailing the stages, their purpose and associated consultation skills. |
| 3/4. | Guides to delivering remote PCSP | Tips to enhance telephone and video consultations • PCSP using the telephone • PCSP using video |
| 5/6. | Reflective activities | What’s my role in a PCSP conversation? This activity helps you to think through the ethos of a PCSP consultation, your role and how this affects your behaviours and communication during the consultation Mind Your Language! This activity helps you to review written material and consider whether it supports, undermines or is neutral in terms of supporting a partnership approach |
| 7. | Skills and knowledge development for PCSP (LTC and frailty) | Suggested areas for clinical training of staff who are delivering PCSP for people with multiple long-term conditions and frailty |
| 8. | Reflective tool – ongoing training and development needs | Tool for individual practitioners or teams who deliver PCSP to help individuals/organisations identify training needs for both LTC support and PCSP consultation skills |
| 9/10. | Ongoing reflective tools | Self-reflection and self-assessment tools to be used periodically to reflect upon PCSP conversation skills |
| 11. | A5 patient feedback postcard and instructions | You could use these short postcards to gain feedback on PCSP – there are a range of suggested questions. |