The resources in this section are designed to ensure that people with long term conditions understand about the change in process and the offer of something different.
There is also a page on the main Year of Care website designed for people with long term conditions – Do you live with a long-term condition?
Before you embark on making changes you need to decide:
- What methods you use: leaflets, posters, newsletters, website, screens in waiting room, easy read and language specific information
- What are you going to call the new way of working?
- Your message – can all members of the team describe the process and potential benefits of PCSP to patients?
- Will you have a launch date?
- How you are going to communicate consistently and equitably to patients – ensuring that your reception, admin and health care assistant team can all describe the process, how it works in the practice and how it differs from the way you used to work
| Leaflets | ||
| 1. | Living with a long term condition | A5 leaflet for patients living with a long-term condition detailing four stages of personalised care and support planning. |
| 2. | Personalised Care and Support Planning ‘How can it help?’ | Three-fold leaflet to prepare patients for personalised care and support planning. |
| 3. | Do you have diabetes? | Three-fold leaflet to prepare patients for the change to their annual review appointments. |
| 4. | How can it help me? | A leaflet which was designed by and for people with learning disabilities to describe the personalised care and support planning process. |
| Posters | ||
| 5. | You and your long term condition | A4 poster that can be adapted for local use in waiting rooms/consulting rooms, preparing people for the change to their annual review appointments. |
| 6. | You and your diabetes | A4 poster that can be adapted for local use in waiting rooms/consulting rooms, preparing people for the change to their annual review appointments. |
| Digital | ||
| 7. | Do you have a long term condition? Slides for use in waiting area | Slides for use in your waiting area covering what personalised care and support planning means, example of a results letter and prompt sheets and information about the personalised care and support planning appointment. |
| 8. | Do you have diabetes?Slides for use in waiting area | Slides for use in your waiting area about personalised care and support planning for people with diabetes covering what personalised care and support planning means, example of a results letter and prompt sheets and information about the personalised care and support planning appointment. |
| 9. | Subtitled video for use in waiting area | A subtitled video for use in practice waiting areas following a patient named Muriel who has several long-term conditions, explaining the personalised care and support planning process. |
| 10. | Suggested wording for your website | Information for practice websites to prepare patients for personalised care and support planning. It can be adjusted to include specific practice appointment processes by deleting/replacing the red text. |