We offer support and advice gained from implementing personalised care and support planning initially in diabetes within three pilot sites and 12 roll-out communities and more recently in other single and multiple long-term conditions (LTCs), and personal health budget pilots.

We have a range of support and training options to enable new communities to introduce and sustain the key elements of the Year of Care house. We can also work with organisations to develop resources and training that support the delivery of systematic LTC care in new and varied settings.

In particular we have developed resources to support all elements of the house:

Prepared patient (The left wall of the house)

Resources and materials to support people with LTCs to be more prepared for personalised care and support planning, including posters, leaflets, letters, personalised care and support planning materials, agenda setting prompts and results sharing letters.

Organisational processes (The roof of the house)

A practice pack which explains the overall process of personalised care and support planning and provides step by step information on implementing personalised care and support planning including IT instructions to create electronically generated results sharing letters.

Healthcare professional committed to partnership working (The right wall of the house)

Personalised care and support planning training programmes are available for healthcare professionals and influence the culture of care delivery and encourage the development of processes and skills to deliver personalised care and support planning in practice and signpost to support for self-management.

We also provide taster sessions to support awareness and clinical engagement ahead of training along with self-reflection tools for both practices and individual practitioners.

Commissioning (The foundations)

We have developed an evaluation framework of metrics to measure the impact of personalised care planning and support for self-management.

We also have tools to support commissioners – including Thanks for the Petunias – a guide to developing and commissioning non-traditional providers to support the self-management of people with long-term conditions: 2011.